Hospitality As a Form of Theatre
𝗧𝗼𝗱𝗮𝘆 𝗶𝘀 𝗪𝗼𝗿𝗹𝗱 𝗧𝗵𝗲𝗮𝘁𝗿𝗲 𝗗𝗮𝘆!
There are certainly 𝗹𝗲𝘀𝘀𝗼𝗻𝘀 𝘄𝗲 𝗰𝗮𝗻 𝗹𝗲𝗮𝗿𝗻 from our theatre friends, especially in "stage management" when operating our hospitality businesses: recognizing the impact that lighting, sound and props can have on a "production" is imperative.
There are 𝗼𝘁𝗵𝗲𝗿 𝘀𝗶𝗺𝗶𝗹𝗮𝗿𝗶𝘁𝗶𝗲𝘀 that have been pointed out between these two businesses that are so different but perhaps more similar than one would think.
Theatre and hospitality are related as they both offer tangible and intangible aspect to their audience as hosts providing, amenities, a unique ambience, and a professional performance by inviting them to their own world. This allows theatre and hospitality to establish a connection with the guests and hosts through the creation of memorable experiences.
Both are focused on providing a memorable experience: In hospitality, the goal is to create an experience that guests will remember and want to come back to. In theatre, the goal is to create a memorable performance that will leave a lasting impression on the audience.
Both rely heavily on customer service: In hospitality, customer service is key to providing a positive guest experience. Similarly, in theatre, the performers, directors, and other staff members must provide excellent customer service to the audience, including ensuring their comfort and enjoyment during the performance.
Both require attention to detail: In hospitality, attention to detail is crucial in ensuring that the guest experience is flawless. In theatre, attention to detail is necessary to create a seamless performance and to ensure that everything from lighting to sound to costumes is perfect.
Both require teamwork: Both hospitality and theatre require a team effort to be successful. In hospitality, it takes a team of employees to provide excellent customer service and create a positive guest experience. In theatre, it takes a team of actors, directors, designers, and crew members to put on a successful performance.
They both involve Characters: the theatre involves multiple characters each with their own roles from the director, lead actors, supporting actors and the audience. These roles are parallel to the general manager, directors, back of house, front of house, front office, housekeeping and maintenance which are all equally important to keeping an establishment running as well as in the theatre.
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